Rakumba is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We are committed to protecting your privacy as a visitor to our website and as a client.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), as well as international standards such as the GDPR. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.rakumba.com.au, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, assisting with product specifications, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the opt-out link provided.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
· For the primary purpose for which it was obtained
· For a secondary purpose that is directly related to the primary purpose
· With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
· Third parties where you consent to the use or disclosure (such as an authorized international dealer or distributor to assist with your project); and
· Where required or authorised by law.
We do not and will not sell or deal in personal or customer information.
Any non-personal information, communications, and material you send to this website or to us by email without promises of confidentiality may be kept, used, and disclosed by us on a non-confidential basis. We are free to use and reproduce any such ideas, concepts, know-how, or techniques contained in such information for any purpose, including developing, manufacturing, or marketing products.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years, or indefinitely as required to provide ongoing project support, warranty assistance, and historical reference.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Rakumba will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.If you are located in the European Union or the United Kingdom, you also have specific rights under the GDPR, including the Right to Erasure (Right to be Forgotten). You may request that we delete your personal data from our systems by contacting us in writing.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Our website uses Essential, Marketing, Personalization, and Analytics cookies to analyse website traffic and help us provide a better visitor experience. You can choose to reject non-essential cookies by changing your browser settings or using our website cookie banner.
This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. We are not responsible for the privacy practices of such other websites, and we encourage you to read their privacy statements.
This Policy may change from time to time and is available on our website. All modifications will be effective immediately upon our posting of the modifications on this website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Rakumba
Address: 4 Ardena Court, Bentleigh East. VIC 3165, Australia
Email: sales@rakumba.com.au
Phone: +61 3 9579 2355
.png)
